The cooperation between the owner of an online store and a wholesaler is a B2B cooperation in which, according to the law, the owner of the e-shop is not entitled to withdraw from a contract within 14 days and return the goods based on that right.

Only consumers have the right to cancel orders within 14 days without giving any reason, and an eshop owner purchasing goods for business purposes (which is confirmed by the relevant accounting and other documents) isn’t a consumer.

In this case, wholesalers have a lot of freedom in shaping their sales policies. Regulations may include information that companies cooperating with the wholesaler can cancel orders and make returns under specific conditions.

And some wholesalers offer such possibilities. This is how some of them regulate this issue:

• Some wholesalers allow order cancellation and return of goods (e.g. when they cooperate with entities ordering large amounts of goods).

Usually in such cases there is a special agreement regulating this kind of cooperation between a given wholesaler and eshop or these issues are included in regulations.

• Some wholesalers accept order cancellations or returns from all who pay a special fee. In this case, there is also a special contract between the wholesaler and the store, or the rules regulate these issues.
• Some wholesalers accept returns and sell the accepted products on a special subpage or a separate store to sell them (it doesn’t happen frequently).

Example: a large cosmetics wholesaler enables order cancellation and return of goods in various situations. After filling out a form describing the situation, in which the estore requests the possibility to cancel the order and return the goods, the wholesaler accepts the request.